Flexible Group Formats & Schedules
I Don't Use PowerPoint;
Sample Topics for Group Sessions: It Stalls Interaction!
Networking
Behavior Styles
Sales
Dealing with Difficult People
Customer Service
Selling a Complex Product or Service
Hiring
Employee Termination
Goal-Setting & Life Balance
Customer Service
Interviewing to Hire
Interviewing to Get a Job
Time Management
Telephone Etiquette
Listening
Leadership
Reducing Defensiveness
Handling Stress
Negotiation
Performance Appraisal and Management
Ask what I can do to help you solve your problem, introduce new skills, or grow your strengths!
What are some of the benefits of bringing in an outside training consultant?
Participation in “special” training is a very desirable perk. It improves professional skills and
communicates the value that you place on employees.
An outside person delivers brings a fresh approach to training and coaching experiences. Examples
and exercises are new to the group. The content is more stimulating because it is new. Approaches
designed to strengthen teamwork and contribution to the company mission add new dimensions and
change "the way we've always done it before."
Some workshop participants fear sharing concerns or special workplace challenges in the presence
of an in-house trainer (especially from HR) because what is said in discussions might be
"documented" or repeated. Having an outside trainer can create a more open atmosphere for dealing
with the types of challenges that impact job satisfaction and retention.
